{"id":918,"date":"2007-07-10T12:45:31","date_gmt":"2007-07-10T10:45:31","guid":{"rendered":"http:\/\/www.freiholtz.se\/forvetet\/?p=918"},"modified":"2007-07-10T12:45:31","modified_gmt":"2007-07-10T10:45:31","slug":"ett-riktigt-skitsystem-ar-bra-att-ha","status":"publish","type":"post","link":"https:\/\/www.freiholtz.se\/forvetet\/2007\/07\/10\/ett-riktigt-skitsystem-ar-bra-att-ha\/","title":{"rendered":"Ett riktigt skitsystem \u00e4r bra att ha"},"content":{"rendered":"

H\u00e4romdagen skrev Jonas p\u00e5 Blind H\u00f6na om hur d\u00e5liga datasystem f\u00f6rl\u00e4nger v\u00e4ntetiderna i akutsjukv\u00e5rden<\/a>. Jag l\u00e4mnade en kommentar d\u00e4r jag menade att problemet bottnar i avsaknaden av kundt\u00e4nk inom sjukv\u00e5rden. Detta resulterade i att Jonas skrev \u00e4nnu ett inl\u00e4gg, d\u00e4r han p\u00e5pekar att d\u00e5liga datasystem finns i alla branscher<\/a>, inte enbart i den offentliga sektorn.<\/p>\n

Jonas menar att sk\u00e4len till att d\u00e5liga datasystem \u00f6verlever i arbetslivet \u00e4r att anv\u00e4ndarna har f\u00f6r lite makt \u00f6ver de interna adminstrativa systemen och att IT-f\u00f6retagen har varit duktiga p\u00e5 att skapa integerade l\u00f6sningar som g\u00f6r det sv\u00e5rt att f\u00f6retagen att byta system. Det \u00e4r ett s\u00e4tt att se p\u00e5 saken, min analys \u00e4r (delvis) en annan.<\/p>\n

Att det \u00e4r sv\u00e5rt att utrota d\u00e5liga datasystem i arbetslivet har komplexa och samverkande orsaker. En av de mer grundl\u00e4ggande orsakerna \u00e4r hur n\u00e4ringslivet i praktiken fungerar. I teorin str\u00e4var f\u00f6retagen hela tiden efter att maximera sin vinst, en teori som fr\u00e4mst omfattas de allra mest v\u00e4rldsfr\u00e5nv\u00e4nda marknadsliberalerna och v\u00e4ldigt m\u00e5nga p\u00e5 den v\u00e4nstra sidan av den politiska skalan. I sj\u00e4lva verket str\u00e4var de flesta f\u00f6retag efter n\u00e5gon form av resultatoptimering, d\u00e4r man f\u00f6rs\u00f6ker v\u00e4ga olika intressen mot varandra f\u00f6r att tillfredsst\u00e4lla tillr\u00e4ckligt mycket av intressenternas behov. Om man lyckas med det s\u00e5 f\u00e5r man forts\u00e4tta att bedriva sin verksamhet i fred. Man effektiviserar och \u00f6kar sin produktivitet s\u00e5 mycket som kr\u00e4vs f\u00f6r att f\u00f6rb\u00e4ttra, eller \u00e5tminstone f\u00f6rsvara, sin marknadsposition och s\u00e4lja sina produkter med en budgeterad vinst. I de flesta fall betyder det att man kan kosta p\u00e5 sig att ha ”knackiga” administrativa system, s\u00e5 l\u00e4nge de inte ger n\u00e5gra st\u00f6rningar i kundledet. Det finns allts\u00e5 inte n\u00e5got stort tryck p\u00e5 att f\u00f6rb\u00e4ttra administrativa system s\u00e5 l\u00e4nge man uppn\u00e5r de optimerade resultaten.<\/p>\n

En annan aspekt \u00e4r det \u00e4r bekv\u00e4mt f\u00f6r anv\u00e4ndarna att arbeta med ett ink\u00f6rt system som man \u00e4r v\u00e4l f\u00f6rtrogen med. Ett s\u00e5dant system kan man dessutom skylla m\u00e5nga st\u00f6rningar p\u00e5. Systemet blir en legitim urs\u00e4kt f\u00f6r st\u00f6rningar av icke-kritisk natur. Generellt sett \u00e4r anv\u00e4ndarnas intresse f\u00f6r att effektivisera administrativa rutiner l\u00e5gt. Man \u00e4r tvungen att \u00f6verge eller f\u00f6r\u00e4ndra v\u00e4letablerade rutiner och arbetss\u00e4tt, i f\u00f6rl\u00e4ngingen kan effektiviseringen till och med hota den egna eller arbetskamraternas anst\u00e4llning.<\/p>\n

Anv\u00e4ndarnas maktl\u00f6shet \u00e4r till stora delar en chim\u00e4r. Det finns inga f\u00f6r\u00e4ndringsprojekt d\u00e4r medarbetarna \u00e4r lika v\u00e4l representerade och d\u00e4r deras synpunkter har samma avg\u00f6rande betydelse som n\u00e4r det g\u00e4ller IT-system. Det g\u00f6r att man oftast fastnar i existerande arbetss\u00e4tt och rutiner som man kompletterar med ny funktionalitet (som \u00f6kar systemets komplexitet och s\u00e5rbarhet). Ifr\u00e5gas\u00e4ttande och nyt\u00e4nkande uteblir. Den nya teknikens m\u00f6jligheter tas inte till vara eftersom IT-konsulternas verksamhetskunnande \u00e4r f\u00f6r d\u00e5ligt och deras f\u00f6rm\u00e5ga att s\u00e4lja in nya l\u00f6sningar \u00e4r otillr\u00e4cklig. Om man spetsar till det kan man s\u00e4ga att anv\u00e4ndarnas stora inflytande, inte deras maktl\u00f6shet, \u00e4r ett avg\u00f6rande hinder f\u00f6r effektiva datasystem i arbetslivet.<\/p>\n","protected":false},"excerpt":{"rendered":"

H\u00e4romdagen skrev Jonas p\u00e5 Blind H\u00f6na om hur d\u00e5liga datasystem f\u00f6rl\u00e4nger v\u00e4ntetiderna i akutsjukv\u00e5rden. Jag l\u00e4mnade en kommentar d\u00e4r jag menade att problemet bottnar i avsaknaden av kundt\u00e4nk inom sjukv\u00e5rden. Detta resulterade i att Jonas skrev \u00e4nnu ett inl\u00e4gg, d\u00e4r han p\u00e5pekar att d\u00e5liga datasystem finns i alla branscher, inte enbart i den offentliga sektorn….<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8],"tags":[17,77,155],"class_list":["post-918","post","type-post","status-publish","format-standard","hentry","category-samhalle","tag-anvandbarhet","tag-it","tag-sjuk-vard"],"yoast_head":"\nEtt riktigt skitsystem \u00e4r bra att ha - F\u00f6rvetet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.freiholtz.se\/forvetet\/2007\/07\/10\/ett-riktigt-skitsystem-ar-bra-att-ha\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ett riktigt skitsystem \u00e4r bra att ha - F\u00f6rvetet\" \/>\n<meta property=\"og:description\" content=\"H\u00e4romdagen skrev Jonas p\u00e5 Blind H\u00f6na om hur d\u00e5liga datasystem f\u00f6rl\u00e4nger v\u00e4ntetiderna i akutsjukv\u00e5rden. 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